William Faherty
About William Faherty
William Faherty serves as the Sr. Manager of Client Engagement at SamCart, where he has worked since 2022. He holds a BA in Economics from the University of Massachusetts Amherst and an MBA from Suffolk University, and has extensive experience in business development and account management across various companies.
Work at SamCart
William Faherty serves as the Sr. Manager of Client Engagement at SamCart, a position he has held since 2022. Based in Austin, Texas, he focuses on enhancing client relationships and improving customer retention strategies. His role involves utilizing his extensive experience in customer engagement to drive success for the company.
Education and Expertise
William Faherty holds a Bachelor of Arts in Economics from the University of Massachusetts Amherst. He furthered his education by obtaining a Master of Business Administration (MBA) from Suffolk University - Sawyer Business School. His expertise includes using Salesforce.com to enhance customer engagement strategies and strong proficiency in Excel for data analysis and reporting.
Background in Business Development
William has a diverse background in business development, having worked at MilliporeSigma as a Business Development Representative from 2011 to 2013. He also held the position of Business Development Specialist at Toner Plastics, Inc for eight months in 2010. His early career experiences laid the foundation for his skills in client engagement and customer success.
Experience at Wayfair
William Faherty spent several years at Wayfair, where he held multiple roles in account management. He started as an Account Manager in 2015, later becoming the Team Lead Account Manager in 2016. He advanced to Manager of Account Management - Emerging Markets from 2017 to 2022, where he contributed to the company's growth in new markets.
Customer Success Management
William has a proven track record in customer success management, having worked as a Customer Success Manager at MilliporeSigma from 2013 to 2015. In this role, he focused on improving customer retention and satisfaction, which is a critical aspect of his current position at SamCart.