Matthew Costello
About Matthew Costello
Matthew Costello is an experienced professional in complaint handling, currently working as an Insurance Products & Service Complaints Handler at Sanderson Recruitment PLC. He has a diverse background in the financial services sector, having held various roles at Barclays, Huntswood, and Capita, focusing on complaint resolution and compliance.
Current Role at Sanderson Recruitment PLC
Matthew Costello currently serves as an Insurance Products & Service Complaints Handler at Sanderson Recruitment PLC. He has held this position since 2018, working from the Cruan Business Centre located at 123 Westerhill Road, Bishopbriggs. In this role, he utilizes his expertise in complaint handling and compliance to address and resolve issues related to insurance products and services.
Previous Experience in Complaint Handling
Matthew Costello has extensive experience in complaint handling across various organizations. He worked at Barclays in multiple roles, including PPI Investigations and Case Handling from 2011 to 2013 and PPI Quality Assurance Process Training Development & Delivery in 2013. Additionally, he served at Huntswood in various capacities, such as Utilities & Service Complaints from 2017 to 2018 and PPI Redress Calculations & Payment Processing in 2016.
Educational Background in Applied Graphics
Matthew Costello studied at Glasgow Caledonian University, where he earned a Bachelor of Arts (B.A.) in Applied Graphics with Multimedia Technology. His studies spanned from 2004 to 2006, providing him with a foundation that complements his analytical and communication skills in his professional roles.
Expertise in Compliance and Communication
Matthew Costello possesses a strong background in compliance, which is essential for his current role in handling insurance product complaints. He demonstrates expertise in writing bespoke final communication letters that detail investigation considerations and outcomes. His analytical thinking and communication skills enable him to effectively resolve complex complaints in the insurance sector.
Professional Relationships and Team Collaboration
Matthew Costello is known for building effective working relationships with colleagues and business partners at all levels. His ability to collaborate and communicate effectively enhances his performance in complaint handling roles, contributing to a positive work environment and improved outcomes in his professional engagements.