Tokhir Yousaf Dip Fa
About Tokhir Yousaf Dip Fa
Tokhir Yousaf Dip Fa is a Pension Complaints Manager at Sanderson, where he has worked since 2021. He has extensive experience in quality assurance and case reviewing from his previous roles at a Big 4 consultancy firm and other organizations.
Current Role at Sanderson
Tokhir Yousaf serves as the Pension Complaints Manager at Sanderson, a position he has held since 2021. In this role, he is responsible for managing and resolving pension-related complaints, ensuring compliance with relevant regulations and standards. His experience in quality assurance and case review contributes to his effectiveness in addressing complex issues within the pension sector.
Professional Experience in Consultancy
Tokhir Yousaf has extensive experience in the consultancy sector, having worked at a Big 4 Consultancy Firm in various roles. He began as a Quality Assurance Analyst from 2016 to 2018, followed by a similar role from 2018 to 2020. He also served as a Case Reviewer for six months in 2020 and briefly as a Process Specialist in 2018. His roles involved ensuring quality standards and reviewing case files, which equipped him with valuable skills in analysis and compliance.
Background in Quality Assurance
Prior to his consultancy experience, Tokhir worked at Capita as a Quality Assurance Specialist from 2014 to 2015. His responsibilities included monitoring and improving service quality. He also gained customer relations experience at GDIT LTD as a Customer Relations Representative from 2015 to 2016, where he developed skills in client interaction and support.
Education and Qualifications
Tokhir Yousaf's educational background includes a Bachelor of Laws (LLB) from Sheffield Hallam University, completed from 2011 to 2014. He furthered his studies at The London Institute of Banking & Finance, achieving a Diploma in Financial Advice (DipFA Level 4) from 2017 to 2018. Additionally, he attended Wickersley School & Sports College and Wickersley Sixth Form College, completing his secondary education from 2003 to 2011.