Gabe Serna
About Gabe Serna
Gabe Serna is a Quality Assurance Engineer at Sandia National Laboratories with extensive experience in quality management, customer service, and data analysis.
Company
Gabe Serna currently works as a Quality Assurance Engineer at Sandia National Laboratories. This role involves ensuring the quality and reliability of various projects and operations. His contributions are central to maintaining the high standards necessary at one of North America’s renowned research and development institutions.
Education and Expertise
Gabe Serna holds a Bachelor of Science in Business Administration from the University of Phoenix, completed in 2010. Additionally, he has a diploma from Valley High School. His qualifications are further enhanced by a Six Sigma Certification, equipping him with advanced skills in process improvement and quality management.
Professional Background
Gabe Serna has comprehensive experience working in various roles. He served as a Senior Product Manager at T-Mobile from 2009 to 2015, a Program Analyst II from 2008 to 2009, and a Product Launch Analyst I from 2007 to 2008. Prior to that, he was a Technical Support Coach at T-Mobile USA from 2001 to 2005. His career also includes a position as an Agent II Representative at the City of Albuquerque from 2005 to 2007.
Skills and Competencies
Gabe Serna has strong skills in data analysis and reporting, essential for his role in quality assurance. Additionally, his expertise in writing use cases and developing business cases demonstrates his ability to translate business needs into technical requirements. His call center operations experience further contributes to his strong skills in customer service and people management.
Achievements
Gabe Serna’s achievements include attaining a Six Sigma Certification, which signifies his expertise in impacting process efficiency and quality. His ability to build effective relationships has been central to leadership development and team collaboration throughout his career.