Jennifer Miller
About Jennifer Miller
Jennifer Miller is an R&D Scientist and Engineer in Computer Science at Sandia National Laboratories, with extensive experience in library science and user experience research.
Current Role at Sandia National Laboratories
Jennifer Miller has been serving as an R&D Scientist and Engineer in Computer Science at Sandia National Laboratories since 2011. Her role involves advocating for user needs during the software development process through early-stage usability testing and heuristic reviews. Miller's work focuses on developing user experience (UX) artifacts such as use cases, user personas, and wireframes. She conducts ethnography and persona development as part of the user-centered design research.
Past Experience at Sandia National Laboratories
Before her current role, Jennifer Miller held various positions at Sandia National Laboratories. From 2006 to 2011, she worked as an Enterprise Taxonomist and Ontologist, and from 2003 to 2006, she served as a Collection Development Librarian. Each of these roles leveraged her extensive background in information science and library management.
Previous Positions in the Library Sector
Jennifer Miller has a robust background in library science. She worked as a Catalog Librarian at Technadyne Engineering Consultants, Inc., from 2001 to 2003 and as a Research Librarian at Dechert LLP in the Washington D.C. Metro Area from 1998 to 2001. Both roles drew on her expertise in library and information science.
Educational Background
Jennifer Miller holds multiple advanced degrees. She earned a Master of Science (MS) in Human-Computer Interaction from Iowa State University from 2011 to 2013. Prior to this, she completed another MS in Library and Information Science at The Catholic University of America from 1996 to 1998. Additionally, she holds a Master of Arts (MA) in English Language and Literature from The University of New Mexico, earned between 1992 and 1994.
User Experience Research at Sandia
Jennifer Miller leads the user experience (UX) research on projects aimed at designing a new digital workplace experience at Sandia National Laboratories. She performs rapid iterative usability testing and more formal, in-depth testing to enhance Sandia's products and services. Her role involves utilizing multidisciplinary scientific principles to conduct ethnography and persona development, ensuring that the software development process prioritizes user needs.