Tawnya Shannon
About Tawnya Shannon
Tawnya Shannon is a Computer Software Engineering Technologist at Sandia National Laboratories with extensive experience in network operations and system analysis.
Current Roles and Responsibilities
Tawnya Shannon currently holds positions at Sandia National Laboratories and BlackBox Network Services. At Sandia National Laboratories, she serves as a Computer Software Engineering Technologist. Concurrently, she works in two roles at BlackBox Network Services: as a Network Operations Tier 2 specialist and as a System Operation Center Analyst. These roles leverage her extensive expertise in network operations and systems analysis, contributing to the technological efficacy of the organizations.
Previous Work Experience
Tawnya Shannon has accumulated a diverse range of experience in technical support and help desk roles. She worked at SAIC from 2011 to 2013 as a Mobility Support specialist and from 2009 to 2011 in the Corporate Communicating Help Desk. Before that, she was a Wireless Data Technical Support Representative at Verizon Wireless from 2006 to 2009. These roles provided foundational experience in IT support and customer service.
Education and Certifications
Tawnya Shannon's educational background includes a Master of Engineering (MEng) in System Engineering from Stevens Institute of Technology (2020-2026) and a Bachelor's degree in Applied Information Technology from National American University-Albuquerque (2007-2014). She also holds an Associate's degree in Business Administration and Management from National American University-Rio Rancho (2007-2014). In addition to her degrees, she has certifications in BlackBerry BIS and Redirector for GSM and CDMA and is currently working towards a certification in Java.
Technical Skills and Proficiencies
Tawnya Shannon possesses advanced troubleshooting skills for BlackBerry, iPad, and iPhone devices, supported by extensive software proficiency in Microsoft Windows XP-7, Microsoft Office 95-2010, Microsoft Outlook 95-2010, Remedy, Java, Visual Basic, SQL 2013, and SharePoint. Her hardware expertise encompasses IBM PCs and various mobile devices, including Android and Windows phones. Additionally, she has experience with multiple operating systems such as Microsoft Windows, Mac, and Linux. Her networking experience includes work with the Sandia Restricted Network (SRN) and the Sandia Classified Network (SCN).
Security Clearances
Tawnya Shannon holds a Department of Energy security clearance, allowing her to work with sensitive and classified information. This clearance is a testament to her reliability and trustworthiness in handling secure data and working within classified environments.