Daniel Chacón
About Daniel Chacón
Daniel Chacón is a Premium Support Engineer currently employed at Sandvine in Waterloo, Ontario, Canada. He has a background in software engineering and technical support, with previous roles at Avantica and Universidad De Costa Rica.
Work at Sandvine
Daniel Chacón has been employed at Sandvine since 2017 as a Premium Support Engineer. In this role, he provides high-level technical support and solutions to clients. Prior to his current position, he served as a Resident Engineer for eight months in 2016, where he was responsible for onsite support and customer engagement. Additionally, he worked as a Technical Support Engineer from 2015 to 2016, focusing on troubleshooting and resolving customer issues. His tenure at Sandvine has allowed him to develop extensive expertise in network management and customer relations.
Previous Experience at Avantica
Before joining Sandvine, Daniel Chacón worked at Avantica as a Software Engineer from 2011 to 2014. During his three years in Mountain View, California, he contributed to software development projects, enhancing his technical skills and gaining experience in a collaborative environment. His role at Avantica laid the groundwork for his future positions in technical support and engineering.
Education and Expertise
Daniel Chacón studied Computer Science at Universidad De Costa Rica, where he achieved his Bachelor's degree in 2011. His education provided him with a solid foundation in software development, programming languages, and computer systems. This academic background supports his professional roles in engineering and technical support, equipping him with the necessary skills to address complex technical challenges.
Academic Role at Universidad De Costa Rica
From 2011 to 2012, Daniel Chacón served as a Docente - Investigador at Universidad De Costa Rica. In this position, he was involved in teaching and research activities, contributing to the academic community. His experience in academia complements his technical career by enhancing his communication and analytical skills.