Daniel Marcoux
About Daniel Marcoux
Daniel Marcoux is the Director of Customer Support at Sandvine, where he has worked since 2013 in various technical roles. He has extensive experience in customer support and quality assurance, contributing to the company's operations in Waterloo, Ontario, Canada.
Work at Sandvine
Daniel Marcoux has held various positions at Sandvine since 2007. He began his career as a Quality Assurance professional, serving from 2007 to 2013. He then transitioned to a Senior Quality Assurance Analyst role for a brief period in 2013. Following this, he took on the role of Technical Support Team Lead from 2014 to 2017. In 2017, he became the Regional Technical Support Manager, a position he held for seven years. In 2019, he was promoted to Director of Customer Support, where he has been working for five years. His tenure at Sandvine spans over 16 years, showcasing his extensive experience in customer support and technical roles.
Education and Expertise
Daniel Marcoux earned his Bachelor's degree from the University of Guelph, where he studied from 2002 to 2006. His educational background has provided him with a strong foundation in technical and analytical skills. His expertise has been further developed through his extensive work experience at Sandvine, where he has taken on progressively responsible roles in quality assurance and customer support. This combination of education and practical experience has equipped him with the necessary skills to excel in his current position as Director of Customer Support.
Background
Daniel Marcoux began his professional career in the technology sector at Sandvine, where he has dedicated over 16 years. His initial focus was on quality assurance, where he worked for six years before moving into technical support roles. His progression through various positions at Sandvine reflects his commitment to the company and his ability to adapt to different challenges within the organization. Daniel's work is primarily based in Waterloo, Ontario, Canada, where Sandvine is headquartered.
Achievements
Throughout his career at Sandvine, Daniel Marcoux has contributed to the company's customer support and quality assurance efforts. His roles have included leading teams and managing technical support operations. His experience in these areas has likely played a significant role in enhancing customer satisfaction and operational efficiency within the organization. His long-standing commitment to Sandvine illustrates his dedication to the company's mission and goals.