Derhyk Doggett
About Derhyk Doggett
Derhyk Doggett is a Business Functional Analyst specializing in Salesforce, currently employed at Sandvine since 2014. He has a background in IT service management and has led various Salesforce integration projects while collaborating with multiple departments.
Current Role as Business Functional Analyst
Derhyk Doggett currently serves as a Business Functional Analyst specializing in Salesforce at Sandvine. He has held this position since 2014, contributing to the enhancement of Salesforce functionalities. His role involves direct collaboration with Sales Operations, Customer Support, and Marketing teams to optimize processes and improve user experience within the Salesforce platform.
Previous Experience at Sandvine
Derhyk Doggett has a significant tenure at Sandvine, where he worked in various capacities. He served as an IT HelpDesk Supervisor from 2007 to 2012, managing support operations for five years. Following this role, he worked as a Service Advisor in IT Service Management from 2012 to 2014 for two years, providing critical support and guidance in IT services.
Education and Professional Development
Derhyk Doggett studied at the University of Waterloo and furthered his education at the University of Toronto, where he earned a Certificate in Business Analysis from 2013 to 2014. This educational background has equipped him with the analytical skills necessary for his roles in business analysis and IT service management.
Salesforce Integration Expertise
Derhyk Doggett possesses extensive experience in integrating Salesforce with various systems. He has utilized both direct API and middleware solutions to facilitate these integrations. His expertise includes leading multiple Salesforce projects, such as Quote to Order, Configure-Price-Quote, and ERP Asset Integration, among others.
Early Career at AGS Automotive Systems
Before joining Sandvine, Derhyk Doggett worked at AGS Automotive Systems as a HelpDesk Technician in 2006 for seven months. This early experience in technical support laid the foundation for his subsequent roles in IT service management and business analysis.