Fraser Brodie
About Fraser Brodie
Fraser Brodie is a Senior Project Manager at Sandvine with over 19 years of experience in managing technical customer support operations. He has previously held engineering roles at Marconi, Ericsson, and Convergys, and has a strong reputation for resolving customer issues efficiently.
Current Role at Sandvine
Fraser Brodie currently serves as a Senior Project Manager at Sandvine, a position he has held since 2021. In this role, he is responsible for overseeing project management tasks, ensuring that projects align with customer needs and company objectives. His extensive experience in technical support operations contributes to his effectiveness in managing complex projects and facilitating communication between teams.
Previous Experience at Sandvine
Fraser Brodie has held multiple positions at Sandvine prior to his current role. He worked as a Technical Support Specialist from 2011 to 2016, where he provided technical assistance to customers. He then served as a Prime Technical Support Engineer from 2016 to 2019 in a remote capacity, focusing on advanced technical issues. Following that, he worked as a Customer Success Specialist from 2019 to 2021, emphasizing customer satisfaction and issue resolution.
Career Background in Engineering
Fraser Brodie has a solid engineering background, having worked at Marconi as an Engineer from 1999 to 2005 for six years. He then transitioned to Ericsson, where he served as a Senior Engineer from 2006 to 2008. Following his time at Ericsson, he joined Convergys as a Senior Engineer from 2008 to 2011. This diverse experience has equipped him with a comprehensive understanding of technical operations and customer support.
Educational Qualifications
Fraser Brodie studied at The University of Edinburgh, where he earned a Master of Engineering (Meng) in Electronics. His studies spanned from 1994 to 1999, providing him with a strong foundation in electrical engineering principles and practices. This educational background supports his technical expertise in various engineering roles throughout his career.
Technical Skills and Expertise
Fraser Brodie possesses a diverse technical skill set that includes proficiency in tools and technologies such as Shell, Bash, Perl, IP, TCP/UDP/ICMP, and SS7. He is experienced in network monitoring, data resilience, and various platforms including Solaris, Windows, UNIX, and Linux. His familiarity with cloud services and network analytics further enhances his capability to manage technical projects effectively.