Harichandran Sukerathavan
About Harichandran Sukerathavan
Harichandran Sukerathavan is the Regional Lead Customer Support for the APAC region at Sandvine, a position he has held since 2011. He has extensive experience in telecommunications and customer support, having worked in various roles across multiple companies over the past several decades.
Current Role at Sandvine
Harichandran Sukerathavan holds the position of Regional Lead Customer Support for the APAC region at Sandvine. He has been in this role since 2011, operating from Waterloo, Ontario, Canada. In his capacity, he manages a geographically distributed team across the APAC region. His responsibilities include handling customer support escalations not only for the APAC region but also providing assistance to other regions as required.
Previous Experience at Sandvine
Prior to his current role, Harichandran Sukerathavan worked at Sandvine as a Technical Support Engineer from 2010 to 2011. This position allowed him to gain valuable experience in technical support within the telecommunications sector, further contributing to his expertise in customer service and technical problem-solving.
Career Background in Telecommunications
Harichandran Sukerathavan has extensive experience in the telecommunications industry. He worked at Comverse Network Systems in various roles, including Technical Lead and Software Development Group Lead from 1998 to 2000, and later as Team Lead System Engineer from 2000 to 2003. He also served as a Progeny Pre-sales and Team Lead System Engineering at Comverse from 2003 to 2004. His earlier experience includes a position as Senior System Engineer at Celcom from 1993 to 1996 and as Principal Engineer at Maxis Communications Bhd from 2004 to 2005.
Educational Background
Harichandran Sukerathavan has a solid educational foundation in engineering and business. He studied Electronics Engineering at Loughborough University, earning a Bachelor's degree from 1990 to 1992. He furthered his education at Universiti Teknologi Malaysia, where he focused on Telecommunications from 1986 to 1989. Additionally, he obtained a Master's degree in Business Administration from Nottingham University Business School, studying from 2002 to 2004.