Jacqui Rawlings
About Jacqui Rawlings
Jacqui Rawlings serves as the Senior Director of Global Customer Technical Support at Sandvine, a position she has held since 2019. With extensive experience in customer support and service delivery, she has previously worked at Research In Motion and Open Text in various managerial roles.
Work at Sandvine
Jacqui Rawlings has been serving as the Senior Director of Global Customer Technical Support at Sandvine since 2019. In this role, she oversees the technical support operations for global customers, ensuring that client needs are met effectively. Prior to this position, she held the role of Director of Customer Support at Sandvine from 2013 to 2019, where she contributed to enhancing customer service strategies and support frameworks.
Previous Experience at Research In Motion
Before joining Sandvine, Jacqui Rawlings accumulated extensive experience at Research In Motion (RIM). Her roles included Support Account Manager from 2001 to 2003, Senior Manager of Customer Experience from 2011 to 2012, and Manager of Service Delivery from 2008 to 2011. Additionally, she served as Senior Manager of Centre of Excellence Learning Programs for a brief period in 2012 and as Manager of Partner Operations from 2003 to 2008.
Experience at Open Text
Jacqui Rawlings worked at Open Text as a Technical Account Manager from 1999 to 2001. In this position, she was responsible for managing technical accounts and ensuring customer satisfaction through effective support and service delivery.
Education and Expertise
Jacqui Rawlings earned a Bachelor of Arts in Sociology from Wilfrid Laurier University, where she studied from 1987 to 1993. Her educational background provides a foundation for her expertise in customer support and service management, contributing to her effective leadership in technical support roles.