James Hirst
About James Hirst
James Hirst is a Technical Support Engineer and the Technical Support Team Leader at Execulink Telecom, where he has worked since 2017. He previously held various technical support roles within the company and studied at Centennial College from 2013 to 2015.
Work at Execulink Telecom
James Hirst has been employed at Execulink Telecom since 2016. He currently holds the position of Technical Support Team Leader, a role he has maintained since 2017. In this capacity, he oversees the technical support team, ensuring effective service delivery and customer satisfaction. Prior to this role, he served as a Tier 2 Technical Support Technician and Technical Support Trainer for 10 months in 2016. Additionally, he worked as an Overnight Technical Support Supervisor and in Technical Support Operations from 2016 to 2017.
Education and Expertise
James Hirst studied at Centennial College from 2013 to 2015, completing a two-year program. His education has provided him with a solid foundation in technical support and telecommunications, which he applies in his current role at Execulink Telecom. His expertise includes managing technical support teams and training staff in technical support operations.
Background
James Hirst began his career at Execulink Telecom in 2016, where he quickly advanced through various technical support roles. His experience includes working as a Tier 2 Technical Support Technician and later as a Technical Support Trainer. He transitioned to a supervisory role, where he managed overnight technical support operations before becoming the Technical Support Team Leader.
Professional Experience
James Hirst has accumulated significant professional experience in technical support roles at Execulink Telecom. His responsibilities have included training new technicians, supervising support operations, and leading a team to address customer technical issues. His tenure at the company has allowed him to develop a comprehensive understanding of the telecommunications industry.