James Hirst
About James Hirst
James Hirst is a Senior Technical Support Engineer at Sandvine, where he has worked since 2021 in Malmö, Sweden. He has extensive experience in technical support and cloud technologies, with previous roles at Execulink Telecom and Sandvine.
Work at Sandvine
James Hirst has been employed at Sandvine since 2021, serving as a Senior Technical Support Engineer in Malmö, Skåne County, Sweden. In this role, he provides advanced technical support and training to new engineers, ensuring they possess the necessary skills for effective technical assistance. His responsibilities include configuring, deploying, and maintaining OpenStack environments, utilizing TripleO and Kolla-Ansible with Ceph as a storage backend.
Previous Experience in Technical Support
Before his current position at Sandvine, James Hirst worked at Execulink Telecom as a Technical Support Team Leader from 2017 to 2018. He also held various roles at Execulink Telecom, including Tier 2 Technical Support Technician and Technical Support Trainer in 2016, and Overnight Technical Support Supervisor from 2016 to 2017. His experience spans multiple technical support roles, enhancing his expertise in customer service and technical problem-solving.
Technical Skills and Expertise
James Hirst possesses deep knowledge of Kubernetes and container orchestration, which is essential for managing modern cloud environments. He has extensive experience in virtualization and cloud concepts, including Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS) models. Additionally, he develops scripts and internal tools using programming languages such as Python, Go, and C++ to automate tasks and create custom tooling solutions.
Education and Training Background
James Hirst studied at Centennial College, where he focused on Computer Systems Networking and Telecommunications. He achieved a diploma as a Computer Systems Technician - Networking, completing his studies from 2013 to 2015. This educational background laid the foundation for his technical skills and knowledge in networking and telecommunications.