Jeremy Mc Pherson
About Jeremy Mc Pherson
Jeremy McPherson serves as the Director of Customer Escalation at Sandvine, where he has worked since 2014. With a background in technical support and a degree in Information Technology from Mohawk College, he excels in managing complex technical issues and leading a specialized team.
Current Role at Sandvine
Jeremy McPherson serves as the Director of Customer Escalation at Sandvine, a position he has held since 2015. In this role, he is responsible for managing a team that specializes in resolving complex issues related to software, hardware, and network communications. His work focuses on understanding the business impact of technical issues and effectively communicating solutions to technical teams. Sandvine is located in Waterloo, Ontario, where McPherson has contributed to the company's customer support and escalation processes.
Previous Experience in Technical Services
Before joining Sandvine, Jeremy McPherson held various positions in technical services. He worked at Rostie & Associates from 2004 to 2005, where he served as SE/NE/TSE/PSE for one year. Prior to that, he was employed at Top Layer Networks as NE Central USA from 2002 to 2003 for seven months. Additionally, he worked at F-Secure Corporation from 1999 to 2002 as SE - Canada and SE Central USA in Illinois. His extensive experience in technical support roles has shaped his expertise in diagnosing and resolving errors efficiently.
Educational Background in Information Technology
Jeremy McPherson studied at Mohawk College, where he pursued a degree in Information Technology from 1995 to 1998. He also studied Computer Science and Information Technology at the same institution from 1993 to 1995. His educational background has provided him with a strong foundation in technical skills and knowledge, which he has applied throughout his career in various technical roles.
Technical Proficiencies and Skills
Jeremy McPherson possesses proficiency in operating systems such as Windows and Unix. He has extensive knowledge of networking equipment from major brands including Cisco, Juniper, Huawei, Dell, Bay, and Netgear. His skills include a strong ability to communicate solutions to technical teams and excel in understanding the business impact of technical issues. McPherson's expertise in learning new technologies enhances his effectiveness in his current role.
Career Progression at Sandvine
Jeremy McPherson has had a significant career progression at Sandvine. He initially joined the company as Manager of Technical Services, a role he held from 2005 to 2012. He then advanced to the position of Director Level 2 Technical Support from 2012 to 2015. His current role as Director of Customer Escalation reflects his growth within the organization and his commitment to enhancing customer support and technical services.