Jerome Martinent
About Jerome Martinent
Jerome Martinent serves as the Regional Vice President of Customer Success for APAC at Sandvine, a position he has held since 2019. With a strong background in customer success and team development, he has extensive experience in managing complex sales engagements and advocating for collaboration in challenging environments.
Work at Sandvine
Jerome Martinent has been serving as the Regional Vice President of Customer Success for the Asia-Pacific (APAC) region at Sandvine since 2019. In this role, he is responsible for overseeing customer success initiatives and ensuring that clients receive optimal value from Sandvine's solutions. Prior to this position, he worked as the Services Regional Director at Sandvine for eight months in 2018, where he contributed to service delivery and customer engagement strategies.
Education and Expertise
Jerome Martinent holds a DEA (pre-PhD master) in Networking, Distributed Systems, and Parallelism from Aix-Marseille University, which he completed from 2000 to 2001. He also earned a Mastere in Computer Science, IT, Networking, and Telecommunications from Ecole Supérieure d'Ingénieurs de Luminy between 1999 and 2001. His educational background provides a strong foundation for his expertise in customer success and technical support.
Background
Before joining Sandvine, Jerome Martinent held the position of Regional Vice President of Professional Services at Openet from 2011 to 2017, where he worked in Kuala Lumpur, Malaysia. His career began at Hewlett Packard as an IT support engineer in 2001. His diverse experience in various roles within the technology sector has equipped him with a comprehensive understanding of customer needs and operational efficiencies.
Achievements
Jerome Martinent has a proven track record in managing full P&L responsibilities within the Services and Customer Success organization. He has demonstrated his ability to attract, develop, coach, and mentor teams, fostering a culture of collaboration to achieve success in complex situations. His experience includes supporting large and complex sales engagements by closely collaborating with sales teams and restructuring teams to enhance efficiency and customer focus.