Jouni Ollila
About Jouni Ollila
Jouni Ollila is a seasoned professional in the telecommunications industry, currently serving as the Sr. Director Support EMEA at Sandvine since 2019. He has extensive experience in support and operations roles, having worked for various companies across different regions including Malaysia, Sweden, and Singapore.
Current Role at Sandvine
Jouni Ollila serves as the Senior Director of Support EMEA at Sandvine, a position he has held since 2019. He operates from Malmo, Sweden, where he oversees support operations across the EMEA region. His role involves managing support teams and ensuring customer satisfaction through effective service delivery.
Previous Experience at Sandvine
Prior to his current role, Jouni Ollila worked at Sandvine as the Senior Director of Support APAC from 2018 to 2019. In this capacity, he was responsible for support operations in the Asia-Pacific region for one year, focusing on enhancing customer support and operational efficiency.
Career at Procera Networks
Jouni Ollila had an extensive career at Procera Networks, where he held multiple roles. He served as the Senior PTAC Engineer for one year in Kuala Lumpur, Malaysia, from 2012 to 2013. He later became the Global Support Manager from 2013 to 2015, followed by the Director of Global Support from 2015 to 2017, contributing to the company's support strategies and operations.
Early Career Background
Jouni Ollila began his career in the support sector with various roles. He worked as a Support Engineer at Tele2 for one year from 1997 to 1998. He also held the position of Team Leader Support at Transcom AB from 1996 to 1997. His experience includes working at PacketFront Systems AB as a TAC Senior Engineer and Training Manager, where he spent a total of ten years from 2001 to 2011.
Leadership Roles in Network Operations
In 2011, Jouni Ollila took on the role of Director of Network Operations at Jalur Lebar Nasional Sdn Bhd for seven months in Kuala Lumpur, Malaysia. He also worked as a Consultant Manager at Vicicom International Pte Ltd. in Singapore for one year from 2011 to 2012. His leadership roles have focused on enhancing operational capabilities and team performance.