Mahmoud Sassy
About Mahmoud Sassy
Mahmoud Sassy is a Customer Success Engineer at Sandvine in the UAE, where he has worked since 2020. He has extensive experience in the telecommunications industry, having held various roles at Orange and Vodafone in Egypt, and possesses a Bachelor's Degree in Electrical and Communication Engineering.
Work at Sandvine
Mahmoud Sassy has been employed at Sandvine as a Customer Success Engineer since 2020. In this role, he focuses on ensuring customer satisfaction and success by providing technical support and solutions. His tenure at Sandvine spans four years, during which he has contributed to enhancing customer experiences in the telecommunications sector in the UAE.
Previous Experience in Telecommunications
Before joining Sandvine, Mahmoud Sassy held various positions at Orange. He served as a Senior Supervisor for Digital Services from 2018 to 2020 and as a Manager for Digital Services for six months in 2020. Additionally, he worked as a Lead for Portals & Content Projects from 2014 to 2017 and as a Supervisor for the same area from 2017 to 2018. His early career included roles at Vodafone Egypt and Giza Systems, where he gained foundational experience in customer service and operations.
Educational Background
Mahmoud Sassy holds a Bachelor's Degree in Electrical and Communication Engineering from HTI, where he studied from 2004 to 2009. He completed his high school education at Dar al Tarbia from 2001 to 2003. His academic background provides a strong foundation for his work in the telecommunications industry.
Technical Skills and Expertise
Mahmoud Sassy possesses expertise in solutions designing and planning within the telecommunications industry. He has strong skills in databases and programming, which support his technical roles. Additionally, he is experienced in delivering presentations and troubleshooting complex issues, enhancing his effectiveness in customer success and technical support.
Internship Experience
Mahmoud Sassy gained initial industry experience through internships at EMC (Egyptian Maintenance Company) in the petroleum sector in 2007 and at Giza Systems in 2008. These internships provided him with practical insights into the operations of technical systems and customer service, contributing to his professional development.