Mina Kostandy
About Mina Kostandy
Mina Kostandy is a Senior Technical Support Engineer at Sandvine, where he has worked since 2016. He has extensive experience in technical support and customer satisfaction, having previously held positions at HitekNOFAL and Orange Egypt.
Work at Sandvine
Mina Kostandy has been employed at Sandvine since 2016 as a Senior Technical Support Engineer. In this role, she provides Tier-2 support and serves as a subject matter expert for both internal stakeholders and external customers. She leads a team of four support engineers, focusing on delivering high-quality customer support. Her responsibilities include documenting knowledge base articles based on lessons learned and resolved cases. Additionally, she collaborates with the Research and Development team to offer product improvement feedback derived from customer interactions.
Previous Experience at HitekNOFAL
Before joining Sandvine, Mina Kostandy worked at HitekNOFAL as a Product Specialist from 2009 to 2010. This role took place in Egypt and lasted for one year. Her responsibilities included engaging with customers and providing support for the company's product offerings.
Career at Orange Egypt
Mina Kostandy has significant experience at Orange Egypt, where she held multiple positions. She served as a VAS Operations Engineer from 2010 to 2013, followed by a role as VAS Operations Senior Supervisor / Principal Engineer from 2013 to 2015. During her tenure, she identified training needs for customers by analyzing incident reports and presented a customer satisfaction approach that was adopted company-wide. Her contributions spanned three years as an engineer and two years in a supervisory role.
Education and Expertise
Mina Kostandy earned a Bachelor’s degree in Communications and Electronics from Cairo University, completing her studies from 2004 to 2009. Her educational background provides a solid foundation for her technical roles in telecommunications and customer support. She has developed expertise in providing technical support and mentoring team members, enhancing the skills of both experienced and junior engineers.
Professional Achievements
Mina Kostandy has been recognized for her contributions in various roles throughout her career. She was handpicked to travel onsite to the company's top customer to resolve escalated issues, demonstrating her problem-solving skills and customer focus. Additionally, she has played a key role in documenting knowledge base articles and providing feedback for product improvements, which enhances the overall support experience.