Richard Silver
About Richard Silver
Richard Silver is a Renewals Manager for Customer Success at Sandvine, overseeing operations in Europe, Russia, and Sub-Saharan Africa since 2017. He has a background in environmental science and extensive experience in sales and management across various companies in the technology sector.
Work at Sandvine
Richard Silver has been serving as the Renewals Manager for Customer Success at Sandvine since 2017. His role encompasses managing customer renewals across Europe, Russia, and Sub-Saharan Africa. He oversees a revenue portfolio valued at 15 million USD, ensuring customer satisfaction and retention. Silver engages directly with Tier 1-3 Service Providers, Value-Added Resellers, and System Integrators, fostering relationships that contribute to the company's growth in these regions.
Previous Experience
Before joining Sandvine, Richard Silver held various positions that contributed to his expertise in sales and customer success. He worked at Procera Networks as Channel Sales, Sales Operations, and Renewals Manager for the EMEA region from 2013 to 2017. Prior to that, he served as Global Sales Director at Terrapinn from 2007 to 2010, and as EMEA Sales Director at Decisive Media Ltd from 2010 to 2013. His early career included a role as Sales Manager at Newtrade Publishing from 2003 to 2007.
Education and Expertise
Richard Silver studied at City and Islington College, where he achieved a Foundation in Geography, Environmental, and Social Science from 1993 to 1994. He then attended London Metropolitan University, earning a BSc Hons in Environmental Science from 1994 to 1999. In addition to his formal education, he completed Swedish language courses at Swedish Language School and Folkuniversitetet, enhancing his communication skills in the region.
Leadership Roles
During his time at London Metropolitan University, Richard Silver held the position of President of the Students Union from 1999 to 2001. This role involved leading student initiatives and representing student interests within the university. His leadership experience has been instrumental in shaping his approach to customer success and team management in his subsequent roles.
Interests in Technology and Sustainability
Richard Silver has a keen interest in 'techonomics,' focusing on technology that positively impacts socio-economic factors and sustainability. This interest aligns with his educational background in environmental science and informs his approach to customer success and engagement in the technology sector.