Sarah Mackay
About Sarah Mackay
Sarah Mackay is a Regional Sales Operations Coordinator at Sandvine, where she has worked since 2014. She has a diverse background in sales support and customer service, having held various roles at MTS Allstream and iQor over the years.
Current Role at Sandvine
Sarah Mackay serves as the Regional Sales Operations Coordinator at Sandvine, a position she has held since 2014. In this role, she manages sales operations across multiple regions, including America, Canada, the Caribbean, Latin America, Europe, and the Middle East and North Africa (MENAT). Her responsibilities involve coordinating sales efforts and ensuring operational efficiency within these diverse markets. Based in Waterloo, Ontario, Canada, she has accumulated significant experience in sales operations over her tenure.
Previous Experience at MTS Allstream
Prior to her current role, Sarah Mackay worked at MTS Allstream in various capacities from 2005 to 2009. Her positions included Customer Care Associate, Sales Support Representative, CLLI Code Specialist, Order Coordinator, and Data Order Entry Representative. This range of roles provided her with a solid foundation in customer service and sales support, enhancing her skills in managing customer interactions and processing orders.
Experience at iQor
From 2010 to 2014, Sarah Mackay was employed at iQor as an Escalations Customer Service Representative. In this role, she handled complex customer service issues, ensuring that escalated concerns were resolved effectively. This experience contributed to her expertise in customer relations and problem-solving within a fast-paced environment.
Education at Conestoga College
Sarah Mackay attended Conestoga College in 2015. Although her time at the college was brief, it contributed to her professional development. The educational background complements her extensive work experience in sales and customer service.
Early Career at Toner Express
Sarah Mackay began her career at Toner Express, where she worked as an Accounts Receivable representative from 2004 to 2005. This early experience in financial operations provided her with foundational skills in accounting and customer account management.