Saravana Sathaya
About Saravana Sathaya
Saravana Sathaya serves as the Vice President of Global Customer Support at Sandvine, where he leads a global team focused on post-sales deployment and technical customer support. With extensive experience in customer success and support roles at companies like Oracle and Harris Stratex Networks, he has developed strong relationships with stakeholders and directed efforts to meet strategic business objectives.
Current Role at Sandvine
Saravana Sathaya serves as the Vice President of Global Customer Support at Sandvine since 2022. In this role, he directs a global team that focuses on post-sales deployment and technical customer support. He is responsible for facilitating support relationships and providing advice to both internal and external stakeholders regarding diverse customer situations and escalated issues. His position involves ensuring that strategic, operational performance, quality, and budgetary objectives are met for the business unit.
Previous Experience at Sandvine
Before his current role, Saravana Sathaya worked at Sandvine as the Vice President of Customer Success for the Americas from 2021 to 2022. During this time, he was based in North Carolina, where he contributed to enhancing customer satisfaction and success across the region. His experience in this role laid the groundwork for his subsequent leadership in global customer support.
Career Background in Technology
Saravana Sathaya has extensive experience in the technology sector, having held various managerial positions. He worked at Oracle as a Solaris and Network Domain Senior Manager in Global Systems Support from 2004 to 2017, followed by a role as Director of Customer Support from 2017 to 2021. His career also includes a position as Technical Sales Manager at Harris Stratex Networks and a long tenure at Tekelec as Senior Manager of Global Software Delivery.
Educational Background
Saravana Sathaya studied at RIMA College, where he completed the American Degree Program in Management Information Systems (MIS) from 1989 to 1992, achieving an 'A' grade. He also attended St John's Institution, earning his High School/Secondary Diplomas and Certificates from 1984 to 1988. His educational background has provided a solid foundation for his career in technology and customer support.
Leadership and Strategic Planning
In his current role, Saravana Sathaya regularly interacts with senior management and executives to ensure that unit objectives are met. He assists in the development of short, medium, and long-term strategic plans to achieve organizational goals. His work involves close collaboration with global support managers to ensure that performance goals are met and that the support team operates effectively.