Savy Chim
About Savy Chim
Savy Chim serves as the EMEA Support Team Lead at Sandvine, where he has worked since 2012. He has extensive experience in customer support and quality assurance, having previously held positions at Fiserv and PTC.
Work at Sandvine
Savy Chim has been employed at Sandvine since 2010, initially serving as a Customer Support Engineer. In 2012, he took on the role of EMEA Support Team Lead, where he has worked for over a decade. His responsibilities include managing a team that operates across four different time zones to provide support for Sandvine's EMEA customers. Additionally, he develops and deploys policies vetted by PS Sandvine to enhance customer support.
Previous Experience
Before joining Sandvine, Savy Chim worked at Fiserv from 2000 to 2004 as a Quality Assurance professional. He then transitioned to PTC, where he served as a Senior Quality Assurance Analyst from 2003 to 2007. He returned to Sandvine in 2007 as a Quality Assurance Analyst, a position he held until 2010. His diverse experience in quality assurance roles has contributed to his current leadership position.
Education and Expertise
Savy Chim studied at Carleton University, where he earned a Bachelor of Arts degree in Accounting from 1994 to 1995. He furthered his education at Algonquin College of Applied Arts and Technology from 1997 to 1999. His academic background in accounting complements his professional expertise in customer support and quality assurance.
Team Management and Customer Advocacy
In his role as EMEA Support Team Lead, Savy Chim manages a team dedicated to supporting Sandvine's EMEA customers. He advocates for customers by analyzing traffic trends to maximize revenue. His leadership ensures that the team effectively addresses customer needs while maintaining high standards of service.