Sherif Hemida
About Sherif Hemida
Sherif Hemida is a Technical Support Engineer with extensive experience in network technologies and scripting. He has worked for notable companies such as Nokia and Sandvine, and holds a Bachelor's Degree in Electrical, Electronics and Communications Engineering from Cairo University.
Work at Sandvine
Sherif Hemida has been employed at Sandvine as a Technical Support Engineer since 2018. In this role, he provides technical assistance and support for network-related issues. His responsibilities include managing ticket processes, handling case escalations, and coordinating remote tasks with onsite teams. He also provides on-call emergency support on a 24/7 basis and participates in planned night activities on a rotational basis.
Previous Experience in Technical Support
Before joining Sandvine, Sherif Hemida held several positions in technical support and engineering. He worked at Shabakkat as a Packet Core Support Senior Engineer from 2013 to 2018 in Kuwait and Halifax, Canada. Prior to that, he served as a Core Senior Customer Support Engineer at Nokia from 2008 to 2013 in Egypt. His experience also includes working as a Commissioning Engineer at International Business Services (IBS) from 2005 to 2008.
Education and Expertise
Sherif Hemida earned a Bachelor’s Degree in Electrical, Electronics and Communications Engineering from Cairo University, studying from 1995 to 2002. He also completed his high school education at Om El-Abtal Experimental Language School, achieving thanaweya amma from 1982 to 1995. His technical expertise includes scripting in Python, Perl, PHP, and MySQL, as well as a professional understanding of network protocols such as TCP/IP, HTTP, Diameter, GTP, and SS7.
Technical Skills and Tools
Sherif Hemida possesses a range of technical skills relevant to his role as a Technical Support Engineer. He has experience with Nokia ATCA Paco and Ericsson HDS8000 cloud technologies. He utilizes tools such as Wireshark, regular expressions, and Excel for troubleshooting network issues. Additionally, he has attended technical trainings from industry leaders including Nokia, Juniper, and Cisco.