Diana Zapata Chávez
About Diana Zapata Chávez
Diana Zapata Chávez is a Technical Support Representative at Sangoma with extensive experience in various technical and engineering roles across multiple companies in Ecuador.
Current Position at Sangoma
Diana Zapata Chávez holds the position of Technical Support Representative at Sangoma. She commenced this role in 2021 and continues to contribute her expertise in technical support. Her responsibilities likely include troubleshooting client issues, maintaining communication systems, and ensuring reliable service for customers.
RPA Engineer at GLOBAL HITSS
Diana Zapata Chávez worked as an RPA Engineer at GLOBAL HITSS from 2020 to 2021. In this role based in Guayaquil, Guayas, Ecuador, Diana focused on Robotic Process Automation (RPA) to improve operational efficiencies by automating business processes. Her contributions in this role likely involved programming, testing, and implementing automation workflows.
Previous Roles in Help Desk and Testing
Prior to her role as an RPA Engineer, Diana worked at GLOBAL HITSS as a Help Desk Support Engineer in 2020 for three months. She also served as a Tester Engineer from 2019 to 2020 for five months. Both roles were based in Guayaquil, and involved technical support, troubleshooting, and quality assurance.
Experience as Radio Frequency Engineer
Diana was a Radio Frequency Engineer at SESTEL – Konectado from 2015 to 2016, working in Guayaquil, Guayas, Ecuador. In this capacity, she specialized in RF engineering, which involves the design, implementation, and maintenance of radio frequency systems.
Educational Background
Diana holds a diploma in Information Technology, earned from the European Open Business School in 2019. She also completed another diploma in Project Management at the same institution in 2018. Diana achieved a Master's in High Direction from Universidad Rey Juan Carlos from 2017 to 2018, and a Master in Business Excellence from the European Open Business School in the same period. Her foundational education includes a Systems Engineering degree from Universidad Particular de Especialidades 'Espíritu Santo,' completed from 2003 to 2008.