Joel Kappes
About Joel Kappes
Joel Kappes is the Chief Customer Officer at Sangoma, with extensive experience in customer success and support roles across various companies.
Chief Customer Officer at Sangoma
Joel Kappes serves as the Chief Customer Officer at Sangoma, a position he has held since 2024. In this role, he focuses on customer and partner satisfaction, emphasizing transformational work. Joel is responsible for overseeing global teams to ensure successful customer experiences, support, onboarding, and professional services. His work is instrumental in driving the company's customer-centric initiatives.
Senior Director, Global Tier 2 Technical Support at 8x8
Joel Kappes worked as the Senior Director for Global Tier 2 Technical Support at 8x8 from 2021 to 2022. During his tenure, he led initiatives that enhanced technical support operations on a global scale.
SVP, Service Delivery at TPx Communications
In his role as SVP of Service Delivery at TPx Communications from 2020 to 2021, Joel Kappes managed and oversaw the service delivery processes within the company. His leadership contributed to streamlining service delivery operations.
VP, Implementation Services at PGi
Joel Kappes held the position of VP of Implementation Services at PGi from 2019 to 2020. He was responsible for overseeing implementation projects, ensuring they were executed efficiently and met customer needs.
Director Roles at Mitel
Joel Kappes occupied several director-level positions at Mitel, including Senior Director of Customer Activations from 2017 to 2019 and Director of Global Field Operations in 2017. In these roles, he focused on customer activations and optimizing field operations globally.
Director at ShoreTel
From 2014 to 2017, Joel Kappes was the Director of Implementation and Consulting Services at ShoreTel. Prior to this role, he served as Manager of Implementation Services from 2008 to 2013. His work involved leading projects related to implementation and consulting services, contributing significantly to the firm's success in customer implementation.
Director of Professional Services at RingCentral
Joel Kappes was the Director of Professional Services at RingCentral from 2013 to 2014. Based in the Greater Denver Area, he led the professional services team, ensuring that client needs were met through top-tier service delivery.
Co-Founder of Milestone Networks Inc
From 2002 to 2008, Joel Kappes co-founded Milestone Networks Inc in Englewood, Colorado. During his tenure, he played a pivotal role in establishing the company and driving its initial growth and development in the networking industry.
Channel SE at FORE Systems
Joel Kappes worked as a Channel SE at FORE Systems from 2000 to 2002 in the Greater Denver Area. He was involved in channel sales engineering, supporting the company's networking solutions.
NOC Engineer at MCI
From 1997 to 2000, Joel Kappes was a NOC Engineer at MCI in Rockville, MD. He contributed to network operation center activities, ensuring optimal performance and reliability of network services.
US Army Service
Joel Kappes served in the US Army in multiple roles from 1982 to 1997, stationed all over the world. His military career provided him with a foundation in leadership and technical skills which he later applied in his civilian professional life.
Scottsdale, Arizona Business Community Contributor
Based in Scottsdale, Arizona, Joel Kappes contributes his executive expertise to the local business community. His background in customer success and extensive leadership experience in global teams make him a valuable asset to the regional business environment.