Mecheri Dinesh
About Mecheri Dinesh
Mecheri Dinesh is the Regional Manager for APAC & MEA, providing leadership and support for Sangoma's product portfolio in Bengaluru, India.
Current Position as Regional Manager
Mecheri Dinesh serves as the Regional Manager for APAC & MEA. He is based in the Bengaluru Area, India, and has been in this position since 2016. In his role, Dinesh provides leadership and direction to the support team, aiming to enhance the effectiveness of the support organization. He is responsible for engaging in both pre- and post-sales support activities for Sangoma's product portfolio, ensuring that integration support and new hardware/software releases meet customer expectations.
Previous Experience as Senior Customer Support Engineer
Prior to his current role, Dinesh worked as a Senior Customer Support Engineer in the Bengaluru Area, India, from 2015 to 2016. In this role, he gained significant experience in managing customer support services, which has contributed to his expertise in providing technical solutions and improving customer satisfaction.
Technical Consultant at AudioCodes
Dinesh held multiple roles at AudioCodes, first as a Technical Consultant from 2007 to 2010 in Bangalore and later as a Technical Consultant (FAE) from 2013 to 2015 in Gurgaon. During these periods, he was responsible for providing technical solutions and support to customers, enhancing their experience with AudioCodes's products.
Education and Background
Mecheri Dinesh studied at the University of Madras, where he obtained a Bachelor of Computer Applications (BCA) degree in Computer Science from 1998 to 2001. Prior to that, he attended DRBCC HSS, Perambur Chennai. His academic background in computer science has provided a strong foundation for his career in technical support and engineering.
Role in Utilizing Kayako
In his current position, Dinesh utilizes Kayako software for assigning and tracking support tickets across the APAC & MEA regions. This tool helps streamline the support process, making it more efficient and effective in meeting customer needs.