Michael Grimes
About Michael Grimes
Michael Grimes is a Transition Manager at Sangoma in Atlanta, Georgia, with a background in project management and technology support.
Title
Michael Grimes holds the position of Transition Manager at Sangoma, based in Atlanta, Georgia, United States, since 2021.
Current Position at Sangoma
Since 2021, Michael Grimes has been serving as a Transition Manager at Sangoma. In this role, he has successfully completed a new hire onboarding program and training in half the projected timeline. Additionally, Michael coordinated with the engineering team to develop a test lab environment dedicated to training and product testing of Sangoma’s Unified Communications Cloud platform. His efforts in streamlining departmental processes and strategies contributed to transitioning the department into a Project Management role, which generated over $2.5 million in revenue over three years.
Previous Experience at AT&T
Before joining Sangoma, Michael Grimes worked at AT&T from 2013 to 2021 in the Greater Atlanta Area. During his eight-year tenure, he held roles in Project Management and Advanced Support. His responsibilities included coordinating multiple projects and ensuring advanced-level support for various technical initiatives.
Background in Technology Support
Michael Grimes accumulated substantial experience in technology support prior to his role at AT&T. From 2011 to 2013, he served as a Service Coordinator/Cloud Voice Engineer at CBeyond Technologies. Earlier, he was a Certified Technology Support Specialist at DeKalb County School District from 2006 to 2011, where he provided certified technical support for educational institutions.
Education
Michael Grimes pursued higher education at Keller Graduate School of Management of DeVry University, where he obtained a Master’s degree in Network and Communications Management from 2007 to 2009. Additionally, he earned a Bachelor's degree in Electronic Engineering from DeVry University from 1997 to 2000.