Rob Féliz
About Rob Féliz
Rob Féliz is the Director of Support Services at Sangoma and has held various technical and leadership roles in the telecommunications industry.
Director Of Support Services
Rob Féliz is the Director of Support Services at Sangoma, a position that he has held since 2018. Located in Sarasota, Florida, Féliz oversees the department responsible for ensuring customer satisfaction and technical support. His role involves managing a team of support engineers and maintaining the quality of support services provided to clients.
Manager of Technical Support at Star2Star Communications
Rob Féliz has been associated with Star2Star Communications in Sarasota, Florida, serving as Manager of Technical Support since 2018. In this role, he leads the technical support team, ensuring quick and effective solutions for customer issues. His responsibilities include improving support processes and implementing best practices to enhance customer experience.
Tier 3 Noc Engineer at Star2Star Communications
In addition to his managerial responsibilities, Rob Féliz works as a Tier 3 Noc Engineer at Star2Star Communications. Since 2018, he has been responsible for handling high-level technical issues, ensuring network reliability, and providing advanced troubleshooting. His role is critical in maintaining the operational integrity of the network.
Tech Lead at Altice USA
From 2016 to 2018, Rob Féliz served as a Tech Lead at Altice USA based in Jericho/Elsmford. In this role, he led a team of technicians, provided advanced technical support, and contributed to the development of the company's technological infrastructure. His contributions helped enhance the efficiency and performance of the technical support team.
Education and Academic Background
Rob Féliz has a strong educational background in technology. He studied at Columbia University for one year in 2006-2007 and attended PER SCHOLAS for 11 months in 2006. Additionally, he pursued Electronic and Communications Engineering Technology/Technician at the New York Institute of Technology, where he studied electrical engineering from 1998 to 2001.