Robert Sultan
About Robert Sultan
Robert Sultan is the Senior Director of Incident Management & Critical Accounts at Sangoma, with over 15 years of experience in IT leadership and process improvement.
Company
Currently, Robert Sultan is serving at Sangoma in the position of Senior Director of Incident Management & Critical Accounts. Sangoma is a communication solutions provider, and Robert is based in Atlanta, Georgia, United States.
Title
Robert Sultan holds the title of Senior Director of Incident Management & Critical Accounts. In this role, which he has held since 2024, he focuses on managing incidents and handling critical accounts to ensure a seamless customer experience.
Education and Expertise
Robert Sultan earned a Bachelor of Arts in Communications from Richard Stockton University, graduating in 2004. He has accumulated over 15 years of experience in IT leadership and process improvement. His expertise includes data analytics to enhance IT operations and leadership strategies, proactive identification and nurturing of critical accounts, and implementing ITIL-compliant incident management and escalation programs.
Professional Background
Robert Sultan has an extensive background in various roles within the IT and telecommunications industry. Prior to his current role at Sangoma, he served as Senior Director of Customer Onboarding (2022-2024), Director of Cloud Onboarding (2022), and held roles at ACI Worldwide including Operations Team Lead (2016-2017) and Network Engineer (2014-2016). His early career includes positions at Cbeyond such as MPLS Implementation Engineer, Service Activation Engineer, and Tier II Network Engineer, and roles at IBBS such as NOC Network Analyst and Tier I/II Network Technician.
Achievements
Robert Sultan has played significant roles in implementing elevated change-control methodologies and conducting meaningful postmortems for continual improvement. He focuses on proactive identification and nurturing of critical accounts, enhancing customer experience, and utilizing data analytics to improve IT operations.