Caitlyn Phillips
About Caitlyn Phillips
Caitlyn Phillips is a Client Support Specialist at SANS Institute, where she has worked since 2018. She previously held various roles at Carousel Industries, including Convergence Technician and Associate Service Delivery Manager.
Current Role at SANS Institute
Caitlyn Phillips has been serving as a Client Support Specialist at SANS Institute since 2018. In this role, she is responsible for providing support to clients, ensuring their needs are met, and facilitating effective communication between the organization and its clients. Her experience in client support contributes to the overall customer satisfaction and operational efficiency of the institute.
Previous Experience at Carousel Industries
Caitlyn Phillips has extensive experience at Carousel Industries, where she held multiple positions. She worked as a Customer Service Representative from 2013 to 2014. Following this, she served as a Convergence Technician from 2014 to 2016 and later as a Convergence Technician - Team Lead for a brief period in 2016. She transitioned to the role of Associate Service Delivery Manager, which she held from 2016 to 2018. Her varied roles at Carousel Industries provided her with a solid foundation in customer service and technical support.
Education and Training
Caitlyn Phillips studied at SANS Institute, where she gained knowledge and skills relevant to her current role in client support. The education she received has equipped her with the necessary tools to effectively assist clients and navigate the complexities of the cybersecurity landscape.
Career Progression
Caitlyn Phillips has demonstrated a clear career progression through her roles at Carousel Industries and her current position at SANS Institute. Starting as a Customer Service Representative, she advanced to technical and managerial roles, ultimately leading to her current specialization in client support. This trajectory highlights her adaptability and commitment to professional growth.