Danielle Ventre Olson
About Danielle Ventre Olson
Danielle Ventre Olson serves as the Director of SANS Customer Success and Experience at the SANS Institute, where she has worked since 2021. With a background in retail management and cybersecurity training, she emphasizes tailored programs that align with clients' organizational needs and fosters a collaborative team environment.
Current Role at SANS Institute
Danielle Ventre Olson serves as the Director of SANS Customer Success and Experience at SANS Institute since 2021. In this role, she leads a team dedicated to supporting clients throughout their entire customer journey. Her focus is on enhancing customer satisfaction and ensuring that clients receive the necessary support to succeed in their cybersecurity initiatives.
Previous Experience at SANS Institute
Prior to her current position, Danielle held multiple roles at SANS Institute. She worked as Deployment Manager for the Securing the Human program from 2013 to 2014. Following that, she served as Director of Client Success & Experience for Security Awareness from 2014 to 2021. In these roles, she emphasized the importance of cybersecurity training and tailored programs to meet the unique needs of clients.
Professional Background in Retail Management
Danielle has a background in retail management, having worked at JCPenney and Kohl's Department Stores. She served as Store Leader at JCPenney from 2008 to 2013 and as Supervisor from 2007 to 2008. Additionally, she worked as a Department Associate at Kohl's from 2004 to 2007. Her experience in retail has contributed to her customer-focused approach in her current role.
Education and Academic Background
Danielle studied at Northern Michigan University, where she earned a Bachelor of Science in Communication Studies from 2003 to 2007. She also attended Michigan Technological University from 2010 to 2011, focusing on business studies. Her educational background supports her expertise in communication and customer relations.
Leadership and Team Environment
Danielle is known for fostering a collaborative, family-like team environment. She is recognized for her communication skills and approachability as a leader. Her openness to new ideas and change has been positively received by her team, contributing to a supportive workplace culture.