Emily Thompson
About Emily Thompson
Emily Thompson is a customer service professional with over 15 years of experience. She currently works at SANS Institute and has previously held positions at The BodyShop, La Senza, and The Peaks Resort & Spa.
Current Role at SANS Institute
Emily Thompson has been working at SANS Institute as a Customer Service representative since 2016. With over eight years of experience in this role, she is responsible for addressing customer inquiries and providing support. Her position involves daily interactions with clients, ensuring their needs are met and fostering a positive experience.
Previous Experience in Customer Service
Emily Thompson has over 15 years of experience in customer service. She worked at The BodyShop as a Senior Customer Consultant from 2012 to 2015, and as an Assistant Manager for five months in 2015. Prior to that, she was a Sales Assistant at La Senza from 2007 to 2011. Additionally, she served as a Spa Concierge at The Peaks Resort & Spa in Telluride, Colorado, for ten months in 2011.
Educational Background
Emily Thompson studied at Swansea University, where she achieved a Higher National Diploma (HND) from 2009 to 2011. She also attended Gower College, earning a Level 3 qualification from 2013 to 2014. Furthermore, she completed a Foundation degree at Swansea Met University and studied Events Management with a placement year at the University of Wales, Swansea, from 2012 to 2013.
Volunteer Work with RSPCA
Emily Thompson volunteers for the RSPCA on weekends. Her commitment to animal welfare reflects her dedication to community service and engagement outside of her professional responsibilities.
Skills and Interests
Emily Thompson enjoys interacting with people on a daily basis, which is evident in her customer service roles. She is committed to continuous learning and skill expansion, actively seeking opportunities to enhance her professional capabilities.