Kate Henderson
About Kate Henderson
Kate Henderson is an experienced Incident Manager currently working at Sans Institute in Rockville, Maryland. With over 10 years in telecommunications, she has expertise in ASR writing, LNP management, and VoIP testing and support.
Current Role at SANS Institute
Kate Henderson serves as an Incident Manager at SANS Institute, a position she has held since 2018. In this role, she is responsible for managing incidents and ensuring effective response strategies are in place. Her work contributes to the organization's commitment to cybersecurity education and incident management excellence. She is based in Rockville, Maryland.
Previous Experience at Squaretwo Financial
Before joining SANS Institute, Kate Henderson worked as a Service Delivery Coordinator at Squaretwo Financial from 2013 to 2016. During her three years in this role, she was based in Denver, Colorado. Her responsibilities included overseeing service delivery processes and ensuring client satisfaction.
Telecommunications Expertise
Kate Henderson has over 10 years of experience in the telecommunications industry. Her expertise includes ASR writing, LNP management, and VoIP (SIP) testing and support. This background equips her with the technical knowledge necessary for effective incident management and service delivery.
Education and Certifications
Kate Henderson holds an ITIL Foundations Certification, which emphasizes her focus on incident management and reporting. This certification demonstrates her commitment to best practices in IT service management and enhances her capabilities in her current and previous roles.
Background in Technical Support
Throughout her career, Kate has held various positions in technical support and service management. She worked as a Senior Service Desk Technician at Dsst Public Schools and held multiple roles at Probuild Holdings, including Service Desk Analyst and Supervisor. These experiences have contributed to her strong background in team building, leadership, and peer development.