Monisha L. B.
About Monisha L. B.
Monisha L. B. is a Client Support Engineer at SANS Institute, where she has worked since 2018. She has extensive experience in software support, information security, and risk management, with previous roles at Verisk, Raytheon, Liberty Global, and Compassion & Choices.
Work at SANS Institute
Monisha L. B. has been employed at SANS Institute as a Client Support Engineer since 2018. In this role, she serves as an escalation point for Tier 1 specialists, ensuring effective communication and resolution of client issues. She plays a key role in assisting with Learning Management System (LMS) Quality Assurance support and tasks assigned to the internal LMS Content team. Monisha utilizes the Service Now ticketing system to respond to client requests and meet service level agreements.
Previous Experience at Verisk
Prior to her current position, Monisha worked at Verisk as the Lead Software Support Technician and Director of Support from 2016 to 2018. During her two years in Littleton, Colorado, she managed software support and developed strategic solutions to drive business innovation.
Background in Information Technology
Monisha has a diverse background in information technology, having held various roles throughout her career. She worked at Raytheon as a Helpdesk Engineer II- Contractor from 2006 to 2008, and at Compassion & Choices as a Senior Database Administrator from 2008 to 2013. Additionally, she served as IT Assets Manager at Liberty Global from 2013 to 2016. This experience has contributed to her expertise in information security, applications, networking, operations, and risk management leadership.
Education and Expertise
Monisha studied Computer Science at the University of Denver from 2004 to 2020, earning a degree in the field. She also completed her high school education at Overland High School, where she achieved a diploma in Computer Science from 1999 to 2002. Her educational background supports her expertise in managing software support and developing strategic solutions.