Nelia Acio
About Nelia Acio
Nelia Acio serves as the Customer Service Team Lead at SANS Institute, a position she has held since 2022. She earned her Bachelor of Science in Information Technology from Isabela State University between 2005 and 2009.
Work at SANS Institute
Nelia Acio serves as the Customer Service Team Lead at SANS Institute, a position she has held since 2022. In this role, she is responsible for overseeing customer service operations, ensuring that client inquiries are addressed efficiently and effectively. Her leadership contributes to the overall customer experience at the institute, which is known for its focus on cybersecurity education and training.
Education and Expertise
Nelia Acio earned her Bachelor of Science in Information Technology from Isabela State University, completing her studies from 2005 to 2009. This educational background provides her with a solid foundation in technology, which is essential for her role in customer service within the tech-focused environment of SANS Institute.
Background
Nelia Acio has a background in information technology, which she developed during her studies at Isabela State University. Her academic experience has equipped her with the necessary skills to navigate the technical aspects of customer service in a specialized field like cybersecurity.
Professional Experience
With two years of experience as a Customer Service Team Lead at SANS Institute, Nelia Acio has developed a strong understanding of customer needs and service delivery in the tech industry. Her role involves managing a team and implementing strategies to enhance customer satisfaction.