Robbie Cantrell
About Robbie Cantrell
Robbie Cantrell is a Senior Customer Success Manager at SANS Institute, where he has worked since 2022. He holds a Bachelor of Business Administration from Portland State University and has a proven track record of increasing client revenue and managing high-value portfolios.
Work at SANS Institute
Robbie Cantrell has been serving as a Senior Customer Success Manager at SANS Institute since 2022. In this role, he operates remotely from Portland, Oregon. His responsibilities include managing client relationships and ensuring customer satisfaction. Cantrell has effectively utilized strategies to enhance client engagement and revenue.
Education and Expertise
Robbie Cantrell earned a Bachelor of Business Administration (BBA) with a focus on Management and Leadership from Portland State University, where he studied from 2018 to 2021. Prior to this, he completed an Associate of Science (AS) degree in General Studies at Mt. Hood Community College from 2017 to 2018. His educational background supports his expertise in customer success and management.
Background
Before joining SANS Institute, Robbie Cantrell held various positions in customer success. He worked as the Director of Customer Success at JLP Marketing Firm, LLC from 2018 to 2020, where he managed multiple Fortune 50 clients. He also served as an Enterprise Customer Success Manager at Social Pinpoint from 2020 to 2022, further developing his skills in client management.
Achievements
Robbie Cantrell has demonstrated significant impact in his roles. He increased portfolio values by up to 300% through effective up-sell and cross-sell strategies. Additionally, he launched initiatives that boosted total client revenue by up to 40%. He managed portfolios with an annual recurring revenue exceeding $2.5 million, showcasing his ability to drive financial growth.
Client Management Experience
Throughout his career, Robbie Cantrell has managed client relationships with high-profile figures, including Governors, Mayors, and City Council members. His experience includes handling contracts ranging from $500 to $500,000, demonstrating his capability in managing diverse client needs and expectations.