Sergio Anderson
About Sergio Anderson
Sergio Anderson is a Product Support Engineer at SANS Institute, where he has worked since 2016. He holds an Associate's degree in Computer Science from Suffolk County Community College and has experience in data analysis and mentoring new team members.
Work at SANS Institute
Sergio Anderson has been employed at SANS Institute as a Product Support Engineer since 2016. In this role, he provides technical support and assistance to clients, ensuring they effectively utilize the products offered by the organization. He has contributed to the development of the support team by mentoring new team members, helping them enhance their skills and knowledge in product support.
Education and Expertise
Sergio Anderson studied Computer Science at Suffolk County Community College, where he earned an Associate's degree from 2012 to 2014. His educational background provides a foundation in technical skills relevant to his role in product support. His expertise includes data analysis, with proficiency in tools such as SQL, MS Access, Excel, and Visual Basic scripts.
Background in Technical Support
Before joining SANS Institute, Sergio worked as an Operation Agent at Geek Squad from 2014 to 2015. He then transitioned to a role as a Network Administrator at J.A. Lee Electric from 2015 to 2016. In these positions, he gained experience in technical support and network management, which has informed his current work in product support.
Data Analysis and Reporting Skills
Sergio Anderson has demonstrated strong data analysis skills throughout his career. He has performed data analysis and presented results using SQL, MS Access, Excel, and Visual Basic scripts. Additionally, he has created reports for clients based on their purchased products, utilizing Excel and Jasper to deliver clear insights.
Phishing Awareness Initiatives
In his previous role, Sergio managed phishing simulation programs aimed at raising awareness about phishing threats among VIP clients. This initiative reflects his commitment to enhancing security awareness and protecting clients from potential cyber threats.