Tracy Johnson
About Tracy Johnson
Tracy Johnson serves as the Senior Director of Software Engineering at SANS Institute, bringing extensive experience in software development and project management across various organizations. With expertise in Cloud/DevOps adoption and a strong focus on strategic planning, Johnson manages a large team and oversees operations for a significant client base.
Current Role at SANS Institute
Tracy Johnson serves as the Senior Director of Software Engineering at SANS Institute, a position held since 2021. In this role, Johnson manages a team of over 45 resources, overseeing operations for 2,500 clients and more than 10,000 end users. Johnson focuses on strategic planning and roadmap leadership within the software engineering department, ensuring the alignment of technology initiatives with organizational goals.
Previous Experience in Software Engineering
Prior to joining SANS Institute, Tracy Johnson held several key positions in software engineering and project management. Johnson worked at Accruent as the Director of Software Engineering from 2019 to 2021. Additionally, Johnson served as the Director of Software Engineering at MedNet Solutions from 2015 to 2018 and was a Software Development Group Manager at Pearson VUE from 2010 to 2015. These roles contributed to a robust background in software development and engineering leadership.
Expertise in Cloud and DevOps
Tracy Johnson possesses expertise in enabling Cloud and DevOps adoption, particularly utilizing Azure and AWS platforms. Johnson is well-versed in microservice architectures, which are essential for modern software development. This technical knowledge is complemented by certifications in Agile ScrumMaster and ITIL, enhancing Johnson's ability to lead teams in adopting best practices in software engineering.
Educational Background
Tracy Johnson studied Communications at the University of Wisconsin-La Crosse. Johnson also pursued an MBA at Capella University, which is currently in progress. In addition to formal education, Johnson completed the Support Manager Certification at Service Strategies in 2008 and achieved ITIL Foundations Certification in 2006, further solidifying a foundation in IT service management.
Professional Affiliations
Tracy Johnson is an active member of the Association of Support Professionals and the IT Service Management Forum (itSMF). These affiliations reflect a commitment to professional development and engagement within the IT support and service management community.