Neha Chitlangia
About Neha Chitlangia
Neha Chitlangia is a Finance Analyst and Subscription Specialist at Sapaad Pte Ltd in Kochi, Kerala, India, with expertise in managing transactional disputes and optimizing payment gateway operations.
Work at Sapaad Pte Ltd
Neha Chitlangia currently serves as a Finance Analyst - Subscription Specialist at Sapaad Pte Ltd, a position she has held since 2019. Based in Kochi, Kerala, India, she is responsible for managing subscription-related financial operations. Her role includes optimizing payment gateway operations and improving payment success rates, which are critical for driving overall revenue. Neha also owns end-to-end accountability for handling failed cases, including error code analysis and collaboration with product teams and banking partners.
Education and Expertise
Neha Chitlangia holds a Postgraduate Degree in Operations & Business Process Re-engineering from Symbiosis Centre for Distance Learning, completed between 2019 and 2021. She also possesses a Bachelor's degree in Business/Commerce from Mahatma Gandhi University, Kottayam, which she obtained from 2006 to 2009. Additionally, Neha studied at The Institute of Company Secretaries of India from 2011 to 2014. Her expertise lies in managing and settling transactional disputes in real time, leveraging technology and product solutions to achieve operational scale through automation and defect elimination.
Professional Background
Neha Chitlangia has a diverse professional background in finance and operations. She began her career as an Accounts Assistant at Krishnamoorthy & Krishnamoorthy and CA Chandra Kant Patwari from 2009 to 2011. Following this, she worked as a Business Analyst at CAC CA Campus from 2011 to 2014. Neha then served as a Finance Associate at LegalEase Solutions, LLC from 2014 to 2018, before taking on the role of Operations Manager at A&A Associates for 11 months in 2018 to 2019. This varied experience has equipped her with a comprehensive understanding of financial processes and operational management.
Key Contributions and Responsibilities
In her current role at Sapaad Pte Ltd, Neha Chitlangia plays a key role in enhancing user experience by facilitating forums to address user-reported enhancements and defects. Her contributions are focused on improving operational efficiency and ensuring effective communication between users and product teams. By optimizing payment gateway operations, she directly impacts the company's revenue generation efforts. Neha's responsibilities also include managing transactional disputes and collaborating with banking partners to resolve issues effectively.