Kelly Hoey
About Kelly Hoey
Kelly Hoey serves as the Lead Credit & Collection Analyst at Sarnova, where she has worked since 2010. With extensive experience in credit and collections, she specializes in resolving billing discrepancies and managing legal accounts.
Work at Sarnova
Kelly Hoey has served as the Lead Credit & Collection Analyst at Sarnova since 2010. In this role, she has been responsible for managing credit and collection processes, ensuring compliance with company policies, and minimizing bad debt exposure. Her work involves researching discrepancies between customer and company records to resolve billing issues effectively. Hoey's commitment to timely communication of monthly statements aligns with customer preferences, enhancing client relations and operational efficiency.
Previous Experience in Credit and Collections
Before joining Sarnova, Kelly Hoey worked at Red Roof Inns as a Credit & Collections Analyst from 2009 to 2010. Prior to that, she was employed at Textron Financial as an Account Service Coordinator from 2003 to 2008. These roles provided her with substantial experience in credit management and collections, equipping her with the skills necessary to handle legal accounts and repossessions on secured products.
Education and Expertise
Kelly Hoey studied at Millersport High from 1992 to 1996. She furthered her education at Bradford Business School, where she achieved a degree in Business Management and Accounting from 1997 to 1999. Her educational background, combined with her extensive experience in credit and collections, has equipped her with the expertise to prioritize workloads and maintain high standards under pressure.
Skills in Credit Management
Kelly Hoey possesses strong skills in credit management, particularly in handling legal accounts and repossessions. She is adept at prioritizing workloads and maintaining high standards even under tight deadlines. Her role requires diligent adherence to collection policies, which has contributed to lowering the company's exposure to bad debt.