Thomas Lockard
About Thomas Lockard
Thomas Lockard is a Senior E Commerce Analyst at Sarnova, where he has worked since 2016. He has a diverse background in customer service and technical analysis, with previous roles at companies such as Cardinal Health and Sony Online Entertainment.
Work at Sarnova
Thomas Lockard has been employed at Sarnova since 2016, currently holding the position of Senior eCommerce Analyst. In this role, he is responsible for the development, implementation, and testing of web orders into ERP systems. His work involves establishing and maintaining technical and Standard Operating Procedure (SOP) documentation, demonstrating his organizational skills. Additionally, he develops and tests SmartConnect maps, contributing to the efficiency of eCommerce operations. Lockard also provides mentoring and support to department resources, showcasing his leadership and team development capabilities.
Previous Experience
Before joining Sarnova, Thomas Lockard had a diverse career in various analytical and customer service roles. He worked at Cardinal Health as an Analyst in End User Customer Support from 2008 to 2009 and later as a Senior Analyst in Application Support - EDI from 2009 to 2012. His experience at Sony Online Entertainment spanned several roles, including Game Master and Lead Game Master from 2000 to 2005, and he served as a Senior QA Analyst and Training Coordinator from 2006 to 2007. He also briefly worked at Best Buy as part of the Geek Squad in 2007.
Education and Expertise
Thomas Lockard studied at Orange Coast College, where he gained foundational knowledge that supports his career in eCommerce and analytics. He possesses extensive experience with various Electronic Data Interchange (EDI) document types, such as 832, 940, and 945. His technical skills include establishing and maintaining documentation, as well as developing and testing SmartConnect maps, which are essential for his current role at Sarnova.
Leadership and Mentoring
In his current position at Sarnova, Thomas Lockard demonstrates leadership through mentoring and supporting department resources. His commitment to team development is evident in his approach to fostering a collaborative work environment. By sharing his knowledge and experience, he contributes to the growth and efficiency of his team, ensuring that operational goals are met.