Aidan O'leary
About Aidan O'leary
Aidan O'Leary is a Level 2 Desktop Support Technician with over 14 years of experience at Save the Children and a background in helpdesk support at Finlay Fine Jewelry and Bentley Systems.
Work at Save the Children
Aidan O'Leary has been employed at Save the Children since 2010, serving as a Level 2 Desktop Support Technician. In this role, he provides technical support and troubleshooting for various IT-related issues, ensuring that the organization's technology infrastructure operates smoothly. His responsibilities include assisting staff with hardware and software problems, maintaining systems, and implementing solutions to enhance operational efficiency.
Previous Experience at Finlay Fine Jewelry
Before joining Save the Children, Aidan O'Leary worked at Finlay Fine Jewelry as a Helpdesk Analyst from 2002 to 2010. During his eight years in this position, he was responsible for providing technical support to employees, resolving IT issues, and ensuring that the helpdesk operations ran effectively. His experience in this role contributed to his skills in customer service and technical troubleshooting.
Experience at Bentley Systems
Aidan O'Leary worked at Bentley Systems, specifically with Bentley/Haestad Methods Incorporated, for one year from 2001 to 2002. In this role, he gained valuable experience in technical support, which helped to build his foundation in IT services and support operations.
Education and Expertise
Aidan O'Leary studied at Gibbs College from 1999 to 2000, where he focused on Computer Technical Support. He achieved a CTS Certificate, which provided him with essential knowledge and skills in IT support and technical troubleshooting. This educational background has been instrumental in his career in desktop support and technical assistance.