Arnaud Mercier
About Arnaud Mercier
Arnaud Mercier is a CRM Programme Director at Save the Children UK, specializing in Salesforce solutions. He has extensive experience in digital transformation and project management, having worked with notable companies like Sony Mobile and Bacardi.
Current Role at Save the Children UK
Arnaud Mercier serves as the CRM Programme Director (Salesforce) at Save the Children UK. He has held this position since 2022, where he focuses on enhancing customer relationship management through Salesforce solutions. His role involves implementing strategies that improve engagement and support the organization's mission.
Previous Experience at The Adecco Group
Prior to his current role, Arnaud Mercier worked at The Adecco Group as a Project Manager for Marketing Cloud-Pardot from 2011 to 2017. During his six years in the United Kingdom, he managed various projects aimed at optimizing marketing strategies and enhancing customer outreach through digital tools.
Professional Background in Salesforce
Arnaud Mercier has extensive experience in Salesforce project management. He worked as a Salesforce Project Manager at Sony Mobile Communications from 2011 to 2017 and as a Salesforce Senior Consultant at Roche from 2008 to 2009. His expertise includes leading digital transformations and implementing Salesforce solutions across multiple sectors.
Education and Certifications
Arnaud Mercier holds a BSc in Agricultural Engineering from AgroParisTech, completed from 1990 to 1993. He also achieved a SAFe 4.5 Certification in Agile management in 2017, which reflects his commitment to utilizing agile methodologies in project management and digital transformation initiatives.
Global Digital Transformation Leadership
Arnaud Mercier has led global digital transformations across various regions, including EMEA, US, Canada, APAC, and LATAM. His work involves collaborating with international brands like Sony Mobile, Carmignac, and BNP Paribas Group to deliver innovative digital solutions that enhance customer service and operational efficiency.