Jack Willis
About Jack Willis
Jack Willis is a 2nd Line Support Analyst currently employed at Save the Children in London, where he has worked since 2016. He studied at Abbs Cross Academy & Arts College and Havering Sixth Form College before gaining experience in user support and customer assistance.
Work at Save the Children
Jack Willis has been employed at Save the Children since 2016, currently holding the position of 2nd Line Support Analyst. His role involves providing advanced technical support and ensuring the smooth operation of IT services within the organization. Prior to his current position, he worked as a User Support professional at Save the Children for nine months in 2015, where he assisted users with technical issues and contributed to improving user experience.
Education and Expertise
Jack Willis completed his education at Abbs Cross Academy & Arts College, where he studied from 2005 to 2010. He then attended Havering Sixth Form College from 2010 to 2012. His educational background has equipped him with the necessary skills for his roles in technical support and customer service.
Background
Before joining Save the Children, Jack Willis worked at Ikea Group as a Customer Assistant in 2012 for four months in Malmö, Sweden. This experience provided him with a foundation in customer service, which he later applied in his support roles at Save the Children.
Career Progression
Jack Willis has demonstrated a steady career progression in the field of IT support. Starting as a User Support professional at Save the Children, he advanced to the role of 2nd Line Support Analyst, reflecting his growing expertise and responsibilities within the organization.