Lucy H.
About Lucy H.
Lucy H. is an Operations Manager based in London, England, with four years of experience in her current role since 2020. She has held various positions in operations and management across multiple organizations, including roles as an Implementation Analyst and Service Delivery Analyst.
Current Role as Operations Manager
Lucy H. has served as Operations Manager since 2020. She is based in London, England, United Kingdom. In this role, she oversees various operational functions, ensuring efficiency and effectiveness within the organization. Her experience in operations management contributes to her ability to streamline processes and enhance service delivery.
Previous Experience in Operations and Implementation
Before her current position, Lucy H. worked in various roles that contributed to her operational expertise. She was an Implementation Analyst at Edenred (UK Group) from 2012 to 2013. Additionally, she held the position of Network Management Coordinator from 2013 to 2014 and served as HE Access Senior Coordinator from 2014 to 2015. These roles provided her with a solid foundation in project implementation and network management.
Career Development in Service Delivery and Change Management
Lucy H. has a diverse background in service delivery and change management. She worked at Aon Hewitt as a Service Delivery Analyst from 2011 to 2012. Following this, she spent three years as a Process, System and Change Manager from 2017 to 2020. These positions involved managing service delivery processes and implementing system changes to improve operational efficiency.
Educational Background in English Language and Literature
Lucy H. studied at the University of Leeds, where she earned a Bachelor's degree in English Language and Literature from 2005 to 2008. This educational background has equipped her with strong communication skills, which are essential in her operational roles.