Rebecca Cavanagh
About Rebecca Cavanagh
Rebecca Cavanagh is a Service Desk Manager at Save the Children UK, where she has worked since 2018. She has a background in technical support and has studied Law, Psychology, and English Literature at Oldham 6th Form.
Work at Save the Children
Rebecca Cavanagh has been employed at Save the Children UK since 2018, where she serves as the Service Desk Manager. In this role, she oversees the service desk operations, ensuring efficient support for the organization's IT needs. Prior to her current position, she worked as a 2nd Line Support Analyst at Save the Children UK from 2015 to 2018, providing technical support and solutions to various issues faced by staff.
Education and Expertise
Rebecca Cavanagh studied at Oldham 6th Form from 2008 to 2010, where she completed A Levels in Law, Psychology, and English Literature. This educational background has equipped her with critical thinking and analytical skills, which are essential in her role in IT support and management. Additionally, she has been studying at Estio since 2014, further enhancing her technical expertise.
Background
Before joining Save the Children UK, Rebecca Cavanagh gained experience in technical support roles. She worked as a Technical Support Consultant at Zen Internet Limited for five months in 2015 and served as a 1st Line Support Analyst at Calyx Managed Services from 2014 to 2015. These positions provided her with foundational skills in IT support and customer service.
Career Progression
Rebecca Cavanagh's career in IT support has shown a clear progression from entry-level roles to management. Starting as a 1st Line Support Analyst, she advanced to a 2nd Line Support Analyst position, and ultimately to her current role as Service Desk Manager at Save the Children UK. This trajectory reflects her growing expertise and leadership in the field of IT support.