Steven Silverman
About Steven Silverman
Steven Silverman serves as the Head of Service Delivery and Operations at Save the Children UK, where he has worked since 2013. He has extensive experience in service delivery roles, including previous positions at Carphone Warehouse and IBM.
Current Role at Save the Children UK
Steven Silverman serves as the Head of Service Delivery and Operations at Save the Children UK. He has held this position since 2019, contributing to the organization's mission in London. His role encompasses overseeing service delivery processes and operational strategies to enhance the effectiveness of the organization's initiatives.
Previous Experience at Save the Children UK
Before his current role, Steven worked at Save the Children UK as the User Support Manager from 2012 to 2013. In this capacity, he focused on providing user support and ensuring the smooth operation of services within the organization, contributing to its overall efficiency.
Career at Carphone Warehouse
Steven's career includes significant experience at Carphone Warehouse, where he held multiple roles. He served as a 2nd Line Support Manager for 10 months in 2008 and as a 2nd Line Support Engineer for 11 months from 2007 to 2008. Additionally, he worked as a Service Desk & Problem Analyst from 2005 to 2007 for two years, gaining valuable experience in technical support and service management.
Experience at IBM
Steven worked at IBM as a Service Delivery Manager from 2009 to 2011. In this role, he was responsible for managing service delivery operations, ensuring that client needs were met effectively and efficiently, and contributing to the overall success of the service management team.
Education in Business Information Systems
Steven studied at Edge Hill University, where he earned a Bachelor of Science (BSc) degree in Business Information Systems. His studies, completed from 2001 to 2004, provided him with foundational knowledge and skills relevant to his career in service delivery and operations.