Arthur Henderson
About Arthur Henderson
Arthur Henderson is a Help Desk Administrator II at Woodruff Sawyer, where he has worked since 2018. He has extensive experience in technical support and user management, having held various roles in multiple organizations over the past two decades.
Work at Woodruff Sawyer
Arthur Henderson has been employed at Woodruff Sawyer as a Help Desk Administrator II since 2018. In this role, he focuses on enhancing user support efficiency and knowledge sharing. He has authored solution articles in SharePoint, contributing to improved user support processes. His position involves managing and supporting high-touch executive users, ensuring their technical needs are addressed promptly.
Previous Work Experience
Prior to his current role, Arthur Henderson held various positions in the IT support field. He worked at GXS as a System/Network Administrator from 2010 to 2014. Before that, he served as a Helpdesk Analyst and later as a Sr. Helpdesk Analyst IV at QRS, which was acquired by Inovis. His experience also includes roles as a Sr. Helpdesk Engineer at Inovis and as an IT Helpdesk Administrator at Innovative Interfaces.
Education and Expertise
Arthur Henderson studied at California State University, East Bay, where he earned a Bachelor's degree in Statistics. He has demonstrated expertise in software licensing management using System Center Configuration Manager (SCCM) 2007 and SMS 2003. Additionally, he is proficient in creating and managing user accounts and mailboxes in Microsoft Exchange, which enhances organizational communication.
Technical Support Experience
Arthur Henderson has extensive experience in technical support, having supported a wide range of end users, from 70 to 3000. His roles have required adaptability and scalability in addressing diverse technical needs. He has a proven track record of managing and supporting high-touch executive users, ensuring that their technical requirements are met effectively.