Courtney Kirk
About Courtney Kirk
Courtney Kirk is an Account Coordinator at Woodruff Sawyer in the San Francisco Bay Area, specializing in coordinating renewal solicitations and managing insurance documents. With a background in health care administration and experience in customer service roles, she effectively utilizes data reporting tools to support client needs.
Work at Woodruff Sawyer
Courtney Kirk has been serving as an Account Coordinator at Woodruff Sawyer since 2021. In this role, she coordinates renewal solicitations and manages invoicing for policy premiums. She works closely with administrative, underwriting, and management teams to support department operations and enhance customer service recovery. Her responsibilities include managing the issuance of various insurance documents such as binders, certificates, endorsements, and invoices.
Previous Experience
Before joining Woodruff Sawyer, Courtney Kirk worked at UCSF Health as a Practice Coordinator from 2016 to 2021. In this position, she gained valuable experience in managing practice operations. Prior to that, she was a Front Desk Receptionist at Western Dental & Orthodontics from 2014 to 2015, where she developed foundational customer service skills.
Education and Expertise
Courtney Kirk earned her Bachelor's degree in Health/Health Care Administration/Management from California State University - East Bay, where she studied from 2011 to 2013. Her educational background supports her expertise in coordinating insurance-related tasks and managing client needs. She is skilled in compiling and reporting data using Excel and PowerPoint, which aids in tracking client needs and trends.
Skills and Competencies
Courtney Kirk possesses strong problem-solving abilities and is adept at prioritizing complex duties to meet departmental goals. Her proficiency in managing the issuance of insurance documents and her ability to provide exemplary customer service are key components of her role. She effectively utilizes her skills to support the operational needs of her department.